NOT FINAL UNTIL TIME EXPIRES TO FILE REHEARING 
MOTION AND, IF FILED, DETERMINED 
IN THE DISTRICT COURT OF APPEAL 
OF FLORIDA 
SECOND DISTRICT 
SARITA RIVERAS, )
) 
Appellant, ) 
v. ) Case No. 2D03-5852 
) 
UNEMPLOYMENT APPEALS COMMIS- ) 
SION and ATLANTIC STATE BANK, )
) 
Appellees. )
) 
Opinion filed October 27, 2004. 
Appeal from Unemployment Appeals 
Commission. 
Douglas L. Wilson of The Wilson Law Firm, 
Naples, for Appellant. 
John D. Maher, Tallahassee, for Appellee 
Unemployment Appeals Commission. 
No appearance for Atlantic State Bank. 
CASANUEVA, Judge. 

Sarita Riveras appeals from a decision of the Unemployment Appeals 
Commission denying her benefits after she was terminated by Atlantic State Bank. 
Because she was fired for an isolated incident of poor judgment that did not rise to the 
level of misconduct connected with work, we reverse and remand for her benefits to be 
reinstated. 

Ms. Riveras, a teller supervisor who had been employed by the bank for 
almost three years, was discharged after she allowed a customer to withdraw funds 
from checking and savings accounts opened the previous day. Because the accounts 
had been opened with counter checks, both federal regulations and bank policy 
required a ten-day hold on the accounts before any withdrawals to assure that the 
checks had cleared. Ms. Riveras's supervisor testified, however, that circumstances 
can exist in which an override of the hold on the funds would be authorized. In deciding 
to initiate the override, Ms. Riveras admitted that she let her guard down: she relied on 
a trusted associate whom she had trained and who gave her the impression that an 
override was appropriate. Unfortunately, however, Ms. Riveras's error cost the bank 
$6000. 

Without question, the bank was justified in discharging Ms. Riveras for this 
isolated but costly breach of procedures. According to the bank's policy, grounds for 
termination exist when an employee's actions result in an operational loss of $5000 or 
more. Nevertheless, even though Ms. Riveras's admitted mistake cost the bank a 
significant amount of money, that fact alone does not transform her isolated lapse of 
judgment into "wanton disregard" of her employer's interests or "negligence to a degree 
. . . that manifests culpability, wrongful intent, or evil design or shows an intentional and 
substantial disregard of the employer's interests or of the employee's duties and 
obligations" to the employer. § 443.036(29)(a)-(b), Fla. Stat. (2003). 
An employer bears the burden of proving that the employee has engaged 
in misconduct. Thomas v. United Parcel Serv., Inc., 864 So. 2d 567, 569 (Fla. 2d DCA 
2004). Furthermore, the statute defining misconduct "must be interpreted liberally in
favor of an employee, and its disqualifying provisions construed narrowly in determining 
whether an employee has exhibited work-related conduct sufficient to support a denial 
of unemployment compensation benefits." Doyle v. Fla. Unemployment Appeals 
Comm'n, 635 So. 2d 1028, 1030-31 (Fla. 2d DCA 1994). Even if an employee has 
violated her employer's policies, " '[m]isconduct usually involves repeated violations of 
explicit policies after several warnings.' This holding is in keeping with the explicit 
philosophy behind the unemployment compensation law, which is remedial and must be 
construed narrowly in favor of the claimant." Freddo v. Unemployment Appeals 
Comm'n, 685 So. 2d 874, 875 (Fla. 2d DCA 1996) (citations omitted). Nothing in the 
record of this case suggests that Ms. Riveras's work practices were shoddy or that she 
had repeatedly violated the bank's policies. Cf. Garcia v. Fla. Unemployment Appeals 
Comm'n, 872 So. 2d 966, 970 (Fla. 3d DCA 2004) (holding that a teller who accepted a 
double-endorsed check, his "one blunder over a six[-]year career," did not intentionally 
disregard the interests of his employer). 

In a case somewhat similar to this, the Third District reversed the denial of 
unemployment benefits to a branch operations manager who was discharged after the 
bank suffered significant monetary losses–in the neighborhood of $46,000–when the 
manager decided to release funds to a customer before deposited money orders had 
cleared, "an action that violated the Bank's check approval guidelines." Miller v. Barnett 
Bank, 650 So. 2d 1089, 1089 (Fla. 3d DCA 1995). In Miller, the claimant was aware 
that the bank's policies prohibited a manager from approving a release of funds in an 
amount over $25,000. But in spite of a substantial loss to the bank and the claimant's 
admitted violation of policy, the Third District held that the record lacked "competent
substantial evidence to support a finding that Miller acted in willful or wanton disregard 
of the Bank's interests or that her actions demonstrated extreme negligence showing an 
intentional or substantial disregard of the Bank's standards or interests . . . ." Id. at 
1090. 

Similarly, in Spink v. Unemployment Appeals Commission, 798 So. 2d 899 
(Fla. 5th DCA 2001), the terminated claimant was a sales representative and designer 
of prefabricated kitchen cabinets. One of his duties–for which he apparently had little 
experience or aptitude–was to measure cabinets, and his errors caused a loss to his 
employer of approximately $1000. He was also described as difficult, moody, and 
sloppy. Nevertheless, the Fifth District held that denial of unemployment benefits was 
unjustified after he was fired: 
	Inefficiency, unsatisfactory conduct, inability, inadvertence, 
	and ordinary negligence do not constitute misconduct 
	connected with work. A single isolated act of negligence 
	does not constitute misconduct; nor does an isolated error 
	resulting in a loss of money. Poor judgment is not 
	misconduct. The failure to follow rules or a violation of the 
	employer's rules is generally not misconduct, but rather poor 
	judgment. 
Id. at 901-02 (citations omitted). 
In line with the many cases involving isolated acts of negligence or 
misjudgment, we hold that the Unemployment Compensation Commission's 
determination that Ms. Riveras was discharged for misconduct connected with work is 
not supported by competent, substantial evidence in the record. Accordingly, we 
reverse and remand this case for reinstatement of Ms. Riveras's unemployment 
compensation benefits. 

Ms. Riveras has also moved for attorney's fees pursuant to section 
443.041(2)(b), Florida Statutes (2003), which provides that an attorney representing a 
claimant in any district court of appeal or the supreme court "is entitled to counsel fees 
payable by the Agency for Workforce Innovation as set by the court if the . . . appeal is 
initiated by the claimant and results in a decision awarding more benefits than provided 
in the decision from which appeal was taken." We hold that Ms. Riveras is entitled to 
counsel fees in an amount "not [to] exceed 50 percent of the total amount of regular 
benefits permitted under s. 443.111(5)(a) during the benefit year." § 443.041(2)(b). 
Consistent with our decision in Berry v. Scotty's, Inc., 789 So. 2d 1008, 
1009-10 (Fla. 2d DCA 1998), we will use the following procedure to set the amount of 
the fee: If the parties can stipulate to an amount, they shall file their stipulation with this 
court within thirty days. If they are unable to stipulate, then the appeals referee shall, 
within an additional thirty days, hold an evidentiary hearing and file with this court a 
recommend order with findings and conclusions consistent with the principles 
enunciated in Florida Patient's Compensation Fund v. Rowe, 472 So. 2d 1145 (Fla. 
1985). Upon receipt of the stipulation or recommended order, this court will set the 
amount and issue an order awarding fees to the claimant's counsel. 

Reversed and remanded with directions. 
SALCINES, J., and THREADGILL, EDWARD F., SENIOR JUDGE, Concur.